Credit Control Course

Duration: 1 Day Format: In-Company Training
Dates: Ask about Dates
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Who is this Credit Control Training Course for?

Our Credit Control Course is for anyone who wants to learn how to manage accounts and improve their collection techniques.

What is it about?

Collection of overdue accounts is a common problem for many businesses. The course shows you how to deal effectively with this problem while maintaining positive customer relations. Good communication skills combined with persuasiveness are needed to ensure your debtors prompt payment. The course demonstrates the best collection techniques and shows you how to be firm and effective in your approach.

What is covered in this Credit Control Course?

  • Checking debtor details.
  • Reviewing terms agreed.
  • How to plan your debt collection call.
  • Why a positive atmosphere is vital.
  • How to propose payment plans
  • Effective communication skills.
  • Dealing with stalls and excuses.
  • Diffusing difficult situations
  • Dealing with angry and agressive customers
  • How to describe the legal process without threat
  • Getting commitment.
  • After the call
  • Action steps needed.
  • Record keeping.

How long is the course?

1 day from 9.30am to 5pm.

Where is the course held?

This course is available exclusively for in-company training. We hold training at your business premises, or a venue chosen by you.

In Company Training

Our in company training programmes are tailored specifically to meet the training needs of individual clients. In company training is a convenient and cost effective training method designed to give the client flexibility in terms of course content, dates and training centres. Click Here for Details!

What do I do next?

Book now by completing our online booking form or call us today on 01-6190622. If you need more information fill in our enquiry form.

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